Assignment 4: HR Training Class Due Week 8 and worth 200
Imagine that you are a member of the HR department of a small
retail company and upper management has asked you to create a new
employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you: Justify the
use of a needs assessment of your companys proposed employee
customer service training stressing five (5) ways in which such an
assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and
determine the method of training (i.e. presentation discussion
case study discovery role play simulation modeling or
on-the-job training). Justify why you selected the training method
that you did. Propose two (2) ways to motivate an employee who has
no interest in attending a training class. Develop a survey to
collect feedback from the employees who attend the training. Use at
least three (3) quality academic resources in this assignment.
Note: Wikipedia and other Websites do not qualify as academic
resources. Your assignment must follow these formatting
requirements: Be typed double spaced using Times New Roman font
(size 12) with one-inch margins on all sides; citations and
references must follow APA or school-specific format. Check with
your professor for any additional instructions. Include a cover
page containing the title of the assignment the students name
the professors name the course title and the date. The cover
page and the reference page are not included in the required
assignment page length. The specific course learning outcomes
associated with this assignment are: Design job and task analyses
that align with the overall HRM strategy. Design training and
development systems to improve employee performance. Use technology
and information resources to research issues in strategic human
resource development. Write clearly and concisely about strategic
human resource development using proper writing mechanics.
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