There are four doctors in the clinic, two nurses and two administrative assistants.
The administrative assistants schedule appointments and take care of checking in
patients. The clinic uses text messaging to remind patients of their appointments
and to follow up on any questions. The nurses convey any questions to the doctors
and will report back to the administrative assistants on what to tell the patient.
How satisfied are patients with our clinic and what can we do to improve?
Based on this information, what are some of the conclusions you can draw?
How would you rate satisfaction? Can you give it a number? How did you calculate a number for the rate of satisfaction?