How does your service strategy develop a culture of customer service?

Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.
You are to complete the following portions of your health care organization strategic plan:

• Name your health care organization.
• Describe the health care organization for which you are creating a strategic plan.
o Include details about the population it serves and the services provided.
• Identify the organization’s core competencies.
o How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
o Identify the expectations and needs of the health care customer within that population.
• Define the organization’s vision statement.
o Where do you want this organization to go?
o What is your personal vision for this organization?
o Does the organization address customer service within the vision statement?
o Does the organization address the commitment to quality and value?
o Does your vision statement involve the employees?
• Craft the organization’s mission statement.
o What is the reason that this organization was created?
o Does the organization address customer service within the mission statement?
o Does the organization address the commitment to value and quality?
• Describe the health care organization’s service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.
Be sure to address the following:
• How does your service strategy develop a culture of customer service?
• How does your service strategy create an environment for employees?
• Identify how your service strategy is linked to the organizational vision and mission
• Create a management performance plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
• Create an employee hiring, training, and retention plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
• Identify how your action plans are linked to the following within your organization:
o Vision statement
o Mission statement
o Service strategy

Briefly explain how you would incorporate culturally relevant and sensitive materials in your campaign

Implementation & Evaluation (3-4 pages)
• Briefly explain how you plan to implement your public health campaign including timeline/milestones and marketing strategies
• Briefly explain your public health message and justify why you believe it would promote change within your target audience
• Briefly explain three ways your public health campaign may be adopted within your target audience
• Briefly explain how you would incorporate culturally relevant and sensitive materials in your campaign
• Explain two potential legal or ethical issues that you may have to consider prior to implementing your campaign and explain two ways you might address those issues
• Explain the methods you plan to use to evaluate the effectiveness of your campaign
• Explain two ways your public health campaign can promote social change
In doing this assignment, focus on this public health topic stress, and make sure the work is properly cited and not plagiarized.

What do you think nurses can do to stop agesim in healthcare settings?

What is one example of Agesim that you have witnessed in healthcare? How do you think agesim affects older adults? What do you think nurses can do to stop agesim in healthcare settings?

Identify predisposing, reinforcing, and enabling factors for behavior change based on the theoretical constructs from the preceding step

In this assignment, you will develop and submit a project plan for a community intervention that addresses a significant public health problem of your choice aside from those topics that have been already addressed in other assignments in this course. Your project plan must be based on the PRECEDE-PROCEED model and at least two behavior change theories included in this course.

Respond according to the following:
1. Briefly describe the selected health problem and the population. Be sure to select a health problem that has not already been addressed in other assignments in this course.
2. Identify key behavioral and environmental risk factors for this health issue in this population.
3. Describe and justify the selection of at least two theories of health behavior that can be used to address the behavior problem (the theories should be at different levels—i.e., individual, interpersonal, community).
4. Identify predisposing, reinforcing, and enabling factors for behavior change based on the theoretical constructs from the preceding step.
5. Using SMART objectives, develop at least one process and one impact and one outcome objective, and provide a brief overview of an evaluation strategy.
Be creative, but also use scholarly support and appropriate references.

Write a 7-page report in Word format. Apply APA standards to citation of sources.

Assignment Components
1. Briefly describe the selected health problem and the population: 28
2. Identify key behavioral and environmental risk factors for this health issue in this population: 48
3. Describe and justify the selection of at least two theories of health behavior that can be used to address the behavior problem (the theories should be at different levels—i.e., individual, interpersonal, community): 48
4. Identify predisposing, reinforcing, and enabling factors for behavior change based on the theoretical constructs from the preceding step: 52
5. Using SMART objectives, develop at least one process, one impact, and one outcome objective, and provide a brief overview of an evaluation strategy: 52
6. Academic WritingWrite in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources (i.e., APA); and display accurate spelling, grammar, and punctuation: 72
Total:300

Can the measures be used to evaluate patient safety, reduce risk or monitor healthcare utilization

Conduct a search of literature or online resources to find quality measures used in settings other than acute care facilities ( in the USA). Present your findings in a 3 page paper (written in APA format) that answers the following questions:
1. What type of quality measures can the organizations evaluate (process or outcomes)?
2. Is aggregate data publicly reported? If so, is there a website or other medium the report is published in?
3. Are these measures required to meet accreditation and/or licensure standards? Specify the requirements
4. Are the measures based on clinical, administrative and other sources, like patient satisfaction, or patient-reported outcomes?
5. Are benchmarking data available through an accrediting body, quality organization or professional association for facilities to compare their quality data?
6. Can the measures be used to evaluate patient safety, reduce risk or monitor healthcare utilization? Explain the aspects of quality the measures are focused on.

What is being done to prevent the spread of the disease?

The goal of this assignment is to investigate the healthmap.org website each week (1-4) and find a new and specific outbreak that has found its way into the general population. Your focus will be to record three new outbreaks in all various parts of the world- North, South, East, and West regions of the world throughout the four weeks of class.
Complete the following for each of the three outbreaks:
• Name the communicable disease
• Name the location- City, County, State, Region, Territory and so on
• Describe the specifics of the outbreak including causes and symptoms
• How many cases have been confirmed and who has been affected?
• What is being done to prevent the spread of the disease?

Which of the following types of problems were likely avoided by this method of data collection, and why?

1) A study followed 900,000 US adults from 1992 to 2008. At baseline, all participants were screened and determined to be cancer free and their body mass index (BMI) was calculated. Body mass index is a measure of obesity that is calculated using a person’s height and weight. Subjects were separated into the following groups according to their BMI: (a) normal weight, (b) slightly overweight, (c) moderately overweight and (d) greatly overweight. 57,145 deaths from cancer occurred in the population during the follow-up period. . The following results were seen for men and women when the heaviest members of the cohort (greatly overweight) were compared to those with normal weight:
Men: Risk ratio of cancer death = 1.5, 95% confidence interval = 1.1–2.1
Women: Risk ratio of cancer death = 1.6, 95% confidence interval = 1.4–1.9
State in words your interpretation of the risk ratio given for the men.State in words your interpretation of the risk ratio given for the women.Are these results confounded by gender?The authors stated that they controlled for confounding many risk factors using a multivariate analysis. State an alternative method that the authors could have used to control for confounding in the design or analysis. In addition, name two confounding variables that you think should be controlled using this method.
2) A cohort study was undertaken to examine the association between high lipid level and coronary heart disease (CHD). Participants were classified as having either a high lipid level (exposed) or a low or normal lipid level (unexposed). Because age is associated with both lipid level and risk of heart disease, age was considered a potential confounder or effect modifier and the age of each subject was recorded. The following data describes the study participants: Overall, there were 11,000 young participants and 9,000 old participants. Of the 4,000 young participants with high lipid levels, 20 of them developed CHD. Of the 6,000 old participants with high lipid levels, 200 of them developed CHD. In the unexposed, 18 young and 65 old participants developed CHD.
Construct the appropriate two by two tables using the data given above. Be sure to label the cells and margins.Calculate the appropriate crude ratio measure of association combining the data for young and old individuals.Now, perform a stratified analysis and calculate the appropriate stratum-specific ratio measures of association. What are they?Do the data provide evidence of effect measure modification on the ratio scale? Justify your answer.
3) A study used self-administered mail questionnaires to gather data on height and weight in order to calculate a measure of obesity. Which of the following types of problems were likely avoided by this method of data collection, and why?Interviewerbias,Exposure misclassification, Confounding,Selectionbias,Loss-to-follow-up

Differences between affirmative defenses and those that attack the prima facie case.

Every case in workers’ compensation is subject to defenses that act to negate the case and cause the plaintiff to lose in whole or in part. There are many defenses and they all vary, so much so that not all are available in every jurisdiction.

As a paralegal, ask yourself the following questions:

There are differences between affirmative defenses and those that attack the prima facie case.
What is an affirmative defense?
What does it mean to attack the prima facie case?
You represent the employer, Explorer Air, in the case of Pat Greene. Your lawyer asks for an analysis of the defenses that he or she can raise to defeat Greene’s claim. Draft a 400-word legal memorandum/memo to your lawyer analyzing the available defenses, the counterarguments the claimant can make, and which defenses (if any) are likely to succeed. Cite relevant Illinois statutes, regulations, and case law to support your argument.
Click here to download the template for preparing the legal memorandum and analysis.

Describe at least one approach using the three levels of health promotion prevention (primary, secondary, and tertiary) that is likely to be the most effective given the unique needs of the minority group you have selected.

Analyze the health status of a specific minority group. Select a minority group that is represented in the United States (examples include American Indian/Alaskan Native, Asian American, Black or African American, Hispanic or Latino, Native Hawaiian, or Pacific Islander).
In an essay of 750-1,000 words, compare and contrast the health status of the minority group you have selected to the national average. Consider the cultural, socioeconomic, and sociopolitical barriers to health. How do race, ethnicity, socioeconomic status, and education influence health for the minority group you have selected? Address the following in your essay:
1. What is the current health status of this minority group?
2. How is health promotion defined by this group?
3. What health disparities exist for this group?
4. Describe at least one approach using the three levels of health promotion prevention (primary, secondary, and tertiary) that is likely to be the most effective given the unique needs of the minority group you have selected. Provide an explanation of why it might be the most effective choice.

Identify an example of a health care structure that must comply with this regulation

Create a 7- to 10-slide Microsoft® PowerPoint® presentation that identifies the major regulations and agencies that oversee the health care industry. A presentation format has been provided for this assignment; however, you may choose to format your presentation in another professional manner.

Include the following in your presentation:

Slide One: Title Slide
• Title of presentation
• Your name
• Course and course number
• Due date
• Your faculty’s name
Slide Two: Introduction Slide
• Describe the high-level details that will be covered during your presentation. Think of this as similar to a table of contents.
Slide Three: Health Care Agency
• Identify one agency overseeing health care delivery within the health care industry.
• Provide a website or alternative resource for this agency.
• Provide an appropriate artifact that showcases this agency in action.
o An artifact could be an image, video, or screenshot of the website’s homepage.
Slide Three: Health Care Agency
• Identify whether the agency is available at the local, state, or federal level.
• Identify an example of a health care structure that must comply with this agency.
o Refer back to your Week Two assignment if necessary.
Slide Four: Health Care Agency
• Describe the effect this agency has had on health care.
Slide Five: Health Care Regulation
• Identify one regulation that has an impact on health care delivery within the health care industry.
• Provide a website or alternative resource for the selected regulation.
• Provide an appropriate artifact that showcases this regulation in action.
• An artifact could be an image, video, screenshot of the website’s homepage.
Slide Six: Health Care Regulation
• Identify whether the regulation is carried out at the local, state, or federal level.
• Identify an example of a health care structure that must comply with this regulation.
o Refer back to your Week Two assignment if necessary.
Slide Seven: Health Care Regulation
• Describe the effect this regulation has had on health care.
Slide Eight: Conclusion Slide
• Provide a summary of your presentation.
• Review key points addressed in your presentation
Slide Nine: Reference Slide
• Cite 3 peer-reviewed, scholarly, or similar references.
• Format your references according to APA guidelines.