IT IN HEALTH CARE: VOICE RECOGNITION TOOLS MAKE ROUNDS AT HOSPITALS T HE INFAMOUS DOCTOR’S SCRAWL.IT in Health Care: Voice Recognition Tools Make Rounds at Hospitals
T he infamous doctor’s scrawl may finally be on the way out. Voice technology is the latest tool health care providers are adopting to cut back on time-consuming manual processes, freeing clinicians to spend more time with patients and reduce costs. At Butler Memorial Hospital, voice-assisted technology has dramatically reduced the amount of time the Butler, Pa., hospital’s team of intravenous (IV) nurses spends recording information in patients’ charts and on other administrative tasks. And at the Cleveland Clinic’s Fairview Hospital, doctors are using speech recognition to record notes in patients’ e-medical records. Butler recently completed a pilot project where three IV nurses used Vocollect’s AccuNurse hands-free, voice-assisted technology along with Boston Software System’s workflow automation tools. The nurses were able to cut the time they spent on phone calls and manual processes, including patient record documentation, by at least 75 percent. Now, Butler is rolling out the voice technology for its full IV team of four nurses and seven other clinicians to use for patient care throughout the facility. The productivity boost from the voice-assisted tools also helps with the hospital’s expansion plans, says Dr. Tom McGill. Butler VP of quality and safety. Butler will soon add about 70 beds—growing from 235 beds now to more than 300—but it won’t need to expand the IV nursing team because of the time savings from the voice assisted technology, McGill says. In the past, when a patient needed IV care, such as a change in the intravenous medication being administered, an IV nurse would be paged. The nurse would have to call the
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