Identify the quality problems for British Airways.

Total Quality Management (TQM) has an important role in any company;  with the implementation of this program, companies can continuously  improve their performance. Thus, organizations will be able to  considerably meet their internal and external clients’ needs in terms of  services and product quality, and develop an efficient and profitable  business. The paper below analyzes how this concept was implemented by  British Airways, since it is among the first companies to implement such  a program.

Anca MADAR, Implementation of total quality management Case study:  British Airways, Bulletin of the Transilvania University of Braşov  Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from

  1. Identify the quality problems for British Airways.
  2. Summarize the implementation of TQM by British Airways and the outcomes.
  3. Provide suggestions to improve implementation and results.
  4. Comment on how effective it would be if British Airways employed Six Sigma techniques.
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